Assessor Resource
AURSAA2001
Process customer complaints
Assessment tool
Version 1.0
Issue Date: May 2024
Every action or output has a customer and therefore customers may be internal work colleagues or external to the enterprise.
This unit of competency covers the competence to deal with customer complaints in a manner satisfying the customer but complies with enterprise policies and procedures.
Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)